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Return and Refund Policy
At Astha Food, we value your trust and aim to ensure your satisfaction with our organic products. Below is our return and refund policy to help you understand the process clearly:
Eligibility for Returns
- Products must be unused, unopened, and in their original packaging.
- Returns must be requested within 7 days of delivery.
- Perishable items, such as fresh produce or opened food products, are not eligible for return.
How to Request a Return
- Contact us at [Your Support Email/Phone] with your order number and reason for return.
- Our team will guide you through the process and provide the return shipping address.
- Shipping costs for returning items are the responsibility of the customer unless the product was damaged or incorrect.
Refund Process
- Refunds are initiated after we receive and inspect the returned product.
- Refunds will be processed to your original payment method within 5-7 business days.
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect product).
Non-Returnable Items
- Gift cards.
- Discounted or sale items.
- Custom orders or special packaging requests.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund at no extra cost.
Contact Us
If you have any questions or need assistance, please feel free to reach out to us at:
- Email: support@asthafood.com.bd
- Phone: 01770 38 38 78
We are committed to making your experience with Astha Food pleasant and hassle-free. Thank you for choosing us for your organic needs!